Help Centre
Frequently asked questions are a common way for patients to learn about eye care services and what they can expect during their visit. Everything patients most often want to know, with a friendly team on the phone for anything else.
A GP referral is helpful but not essential for a private appointment at Helios Vision. The most useful thing to bring is the report from your most recent optician (optometrist) visit. If you plan to use private medical insurance, check whether your insurer requires a referral before you book.
Yes. You can request either Ms Brinda Shah or Mr Paritosh Shah when you book. Ms Shah specialises in glaucoma and cataract surgery, and Mr Paritosh Shah specialises in retinal conditions and cataract surgery, so your choice may depend on your condition. If you are unsure, the team can guide you to the right consultant.
Private appointments can usually be arranged promptly. When you contact the team, they will offer you the earliest suitable clinic time and will prioritise urgent concerns. If your symptoms are new or worsening quickly, please say so when you call.
Both consultants are recognised by major private medical insurers, including Bupa. If you plan to use insurance, please confirm that your policy covers your treatment and obtain any pre-authorisation code from your insurer before your appointment.
Yes. Helios Vision welcomes self-paying patients. You will be given a clear quote before any treatment, so you understand the cost in advance with no hidden fees.
Cataract surgery is usually a day case under local anaesthetic. Your eye is numbed with drops, the clouded lens is removed and replaced with a clear lens implant, and the procedure itself takes around twenty minutes. You rest briefly afterwards and go home the same day with aftercare instructions.
Most eye procedures are carried out under local anaesthetic, so you should feel little or no pain, only mild pressure or awareness at times. Your consultant will make sure you are comfortable throughout, and any discomfort afterwards is usually mild and settles quickly.
Recovery depends on the treatment. After cataract surgery, many people notice clearer vision within a few days, while retinal or glaucoma surgery can take several weeks to settle. Your consultant will explain the expected recovery for your specific procedure and what to avoid while you heal.
Our secretary is happy to help — call 07468 204541 or send us a message.
Recognised by all major insurers
